There is no question that the automotive industry has become one of the most important commercial sectors in the world today. If you had 100 vans or so or 50 trucks with such problems and you had to schedule them all in, then either you couldn’t and would be out of safety compliance or GM did not have the room at the dealership thus everyone loses including the next fleet purchase so this is an excellent strategic move for the company and really a good service to the fleet consumer.
The two latest local dealership ads to pollute the 864 airwaves with their horrendous skits involve a) a scuba-diving sales manager being eaten by a plastic toy shark in what may possibly be the worst blue-screen special effect sequence ever devised, and b) a not-so-sexy schoolteacher trying to create a parallel between a sex-ed filmstrip and… used cars at dealership XYZ.
The dealership legitimately should get paid for the work their financing department does- collecting your information and submitting it to various financing agencies- but you can get a better interest rate if you are willing to do all that leg work for yourself.
Some of the most successful dealerships respect and understand the fact that consumers can get information and pricing everywhere which means that they empower their people to give proper information while engaging the prospect in order to generate the appointment.
Then I send the buyers info and stuff via fax to my out of state dealership where they put together the temporary use permit, the MVD(DMV) paperwork and they overnight it back to me. (by the way I have to set up a corporate account with FedEX and pay for this shipping, just so you can add up total costs here).